SOAPware Update (Needs updating)

Documentation provided by Applicant that covers the patch (hot-fix) handling process for EMR:

Prior to Patching:
Patches should only be preformed by qualified personnel and not arbitrarily when someone feels like it. Someone in the office should be designated as the Patch Supervisor. The Patch Supervisor is responsible for determining if the patch is needed, and applying or seeking out a qualified individual to apply the patch.

The Patch Supervisor should keep a log of all applied SOAPware, OS, and underlying tool patches. This log should be made available to anyone in the office who might call SOAPware, Inc. for technical support should a problem arise.

Before patching SOAPware, the user will need to have a recent full backup of their SOAPware Database. Please consult the backup documentation for more information on how to perform a backup.


Before deciding to patch, you should check the latest release notes list to make sure that the patch resolves an issue that affects your clinic. You can find the release notes list at:

http://soapedia.mysoapware.com/060._Downloads/01._Current_Ver


While SOAPware Inc. makes every effort to thoroughly test all patches before release, there are many environmental variables beyond our control that could affect your system. Patches should only occur during noncritical hours and should be thoroughly tested on an isolated system from your main environment.

Example:Installing a patch that has not been tested in your environment at 9am on a Monday morning is considered a very bad idea and is not recommended.

However, installing a patch on an isolated system on a Thursday evening to test and then installing system wide on Friday would be a great idea if the office is closed on the weekend. This would allow plenty of time to test and rollback the system if there are any unforeseen issues during the patching process.

Due to potential database updates, it is HIGHLY recommended that you plan to patch all systems during the same timeframe it is not recommended that you run multiple patched and un-patched systems in the same environment.

To patch SOAPware:
While logged in under the Administrator account and everyone is out of the system,
Click Tools, Check for Updates.The updater will automatically go out to our web server
and update SOAPware if a new patch is available.Simply follow the onscreen prompts
to start the installation process.

To check that the patch has been applied correctly, you should see a confirmation
dialog at the end of the patching process. Additionally, you can always click Help,
About SOAPware to check the SOAPware patched version against the release notes version
list.

Once one system is upgraded and you are satisfied with the results, please repeat
the process on each system on the network.

If an error occurs during the patching process, please note the error message and
contact SOAPware, Inc. Technical Support immediately.



Documentation provided by Applicant that covers the patch (hot-fix) handling process
for Operating System:


SOAPware, Inc. recommends that you thoroughly review and test all Operating System
patches before implanting them into your system.


All Operating System patches should occur after a database backup and during noncritical
office hours.


It is HIGHLY recommended that you seek the assistance of a certified and skilled specialist to help test, install and maintain operating system updates.SOAPware, Inc. suggest using Microsoft Certified Professional (preferably one with an MCSE certification). Look for MCSEs in the computer section of your phonebook or visit this page from Microsoft for information on hiring MCPs:

http://www.microsoft.com/learning/mcp/career/employer.mspx

Documentation provided by Applicant that covers the patch (hot-fix) handling process for underlying tools:

SOAPware, Inc. recommends that you thoroughly review and test all underlying tool patches before implanting them into your system.

All underlying tool patches should occur after a database backup and during noncritical office hours.


It is highly recommended that if your underlying tools include virus and spyware scanners that you keep the definition files up-to-date.As running a virus or spyware scanner with out of date definition files could result in a contamination.Please consult the documentation that came with your underlying tool software for information on how to keep it updated.

It is HIGHLY recommended that you seek the assistance of a certified and skilled specialist to recommend, install and maintain underlying tool updates.SOAPware, Inc. suggest using Microsoft Certified Professional (preferably one with an MCSE certification).  Look for MCSEs in the computer section of your phonebook or visit this page from Microsoft for information on hiring MCPs:

http://www.microsoft.com/learning/mcp/career/employer.mspx

To check for updates:

Click on Tools

Click on check for updates

Click yes

Make sure you have internet access

Click Next

A dialog box will appear stating the most recent version is installed or that a new build is available for install (or) dialog box will let you know the most recent version of SOAPware is installed on your system.