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Common Solutions
Below is a list of common solutions for SOAPware V4 to SOAPware V5 and SOAPware 2008. If you need immediate assistance and have a Support Agreement, please call us at 1-800-455-7627. Otherwise, below are solutions to customers' most common problems.
If you have SOAPware 5.X or Soapware 2008
- Reboot your system. Many problems with network connections, disk access, and General Protection Faults can be solved with a simple reboot.
- Do you need help with installing the PostgreSQL Data Server? Visit here Data Server Installation Instructions -http://soapedia.mysoapware.com/1Quick_Start_Guide/1_-_SOAPware_Installation_Booklet/1_-_Installing_the_SOAPware_DataServer#SOAPware_DataServer_Installation_Troubleshooting
- Do you need help with installing SOAPware 5/2008 or need initial login information? Visit here SOAPware 5/2008 Installation Instructions - http://soapedia.mysoapware.com/1Quick_Start_Guide/1_-_SOAPware_Installation_Booklet/2_-_Installing_SOAPware
- Do you need help with converting you SOAPware 4 data to use with SOAPware 5/2008? Visit here Data Conversion Instructions -http://soapedia.mysoapware.com/@api/deki/files/3552/=SW2008_Technical_Migration_Whitepaper_-_upgrading_from_v4_(1).pdf
- Do you need help with using or creating smartext items? Visit here Smartext Guide - http://soapedia.mysoapware.com/Documentation/SMARText
- Do you need help with backing-up your PostgreSQL Databases http://soapedia.mysoapware.com/1Quick_Start_Guide/1_-_SOAPware_Installation_Booklet/4_-_Creating_and_Restoring_Backups
or
how to perform the WALKABOUT Procedures http://soapedia.mysoapware.com/070._Support/04._Knowledge_Base/General_Usage/Laptop_Walkabout
- Do you need SOAPware training or help on getting started in SOAPware 5/2008?
- Reboot your system. Many problems with network connections, disk access, and General Protection Faults can be solved with a simple reboot.
- Are you experiencing odd, strange, or interminent issues with performing normally seemless tasks in SOAPware? Read the following article & perform the task within http://www.docs.com/helpfiles/sw-maintenance.htm
- Are you having trouble creating, handling, scheduling or restoring a backup to your laptop or main server? If you need help scheduling or restoring backups, visit * http://www.docs.com/helpfiles/databasebackupandrecovery.htm
- If you need help with your WALKABOUT Procedures visit http://www.docs.com/helpfiles/msdewalkabout.htm
- Do you need assistance burning a backup to a CD or DVD? If so visit http://www.docs.com/helpfiles/burnbackupcd.htm
- Experiencing a connection error? Visit this link for a quick reference to fixes for most simple connection issues http://www.docs.com/helpfiles/quickref-errorguide.htm or http://www.docs.com/helpfiles/cts.htm
- Download the latest version of SOAPware! Many bug fixes and enhancements have been made to the latest version. If you have a support contract, the latest version of SOAPware is available at http://soapedia.mysoapware.com/060._Downloads/Legacy_Downloads_(4.x%2c_etc.)/SOAPware_4.X_Modules for download 24 hours a day.
If you have SOAPware 4.X & ACCESS Databases.
- Reboot your system. Many problems with network connections, disk access, and General Protection Faults can be solved with a simple reboot.
- If you're on ACCESS Databases & receiving "ODBC Microsoft Access Driver Logon Failed" errors, first check if you have network access to your databases. We find that many times ODBC errors are caused by a drop in network connection. Open your network browser (i.e. Windows Explorer or Network Neighborhood) and see if you have a network connection to your data folder. If not, you must restore the access to your database before SOAPware can be used. For more information download the video "How to setup SOAPware databases on a network" at http://www.docs.com/Users/videolibrary.htm
- If you're on ACCESS Databases & receiving "SW Charts needs to be repaired" or any data "needs to be repaired" errors, then one or all of your databases need to be repaired. This repair can be accomplished by going to your ODBC manager in the Control Panel and clicking on the SW Charts, or any DSN that starts with SW data, and then clicking on repair. You can watch a video on this subject by downloading "How to repair a corrupt database" at http://www.docs.com/Users/videolibrary.htm
- If you're on ACCESS Databases & receiving "How do I connect the data across the network" or "I am not seeing the same database as others on the network" are also common questions. These can be easily solved by mapping a network drive to the main set of databases, on the data serving computer and running psetup.exe from that directory. For more information download "How to setup SOAPware databases on a network" at http://www.docs.com/Users/videolibrary.htm
- Download the latest version of SOAPware! Many bug fixes and enhancements have been made to the latest version. If you have a support contract, the latest version of SOAPware is available at http://soapedia.mysoapware.com/060._Downloads/Legacy_Downloads_(4.x%2c_etc.)/SOAPware_4.X_Modules
