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FAQs - Frequently Asked Questions
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FAQs - Frequently Asked Questions
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About SOAPware
Q: Is SOAPware CCHIT Certified?
Q: What is the difference between SOAPware v5 and SOAPware 2008?
Q: What is the difference between SOAPwareRX, SOAPware 2008 Standard, and SOAPware 2008 Professional?
August 2009 Workshop Q & A
Chart Explorer
Chart Explorer Enhancements
Data Conversion
Document Design Codes That DO NOT Convert from Version 4.x to version 2008
Data Explorer
Database
Creating a Backup with SOAPware Data Manager
Q: How do I backup my databases?
Q: What is PostgreSQL database's top capacity?
December 2009 Workshop Q & A
Document Designs
How do I designate a Document Design as an Order?
Q: How do I create a New Document Design in Document Designer?
Q: Where are the "save to" or "insert" macro commands?
Document Review Workspace
Q: Why can't I access the Document Review workspace?
Documentation/Encounters
Q: Can I remove or hide certain section of Summary and SOAP encounter notes?
How do I find followup notes?
Q: How do I clear the field under headings in the chart?
How To Include or Exclude Provider Name In Follow Up
How to print notes for a Medicare Audit
Q: What are Document Demographics?
Removing Documents
Docuplates
Q: How do I create a docuplate
Q: How do I Create a Normal Exam Docuplate
Q: How do I create a Summary Pick list Default Docuplate
Docutainers
Docutainer Lists
Downloads and Updates
Q: How do I find out what is the latest version of SOAPware?
Drug Interactions/eRx/Rx's
How do I remove a refill request
How do I view all encounters related to a particular Dx or Rx ?
How to Build a Multi Page Prescription
How to change the report printed in Rx Manager
How to not show Minor Drug Interactions
How to Use a Multi Page Rx
Printing CMS compliant 'Secure' Rx's
Q: How do I respond to Controlled substance refill requests?
Q: Why am I receiving an interaction notice?
Troubleshooting ERX Issues
E&M Coder
Q: How do I enter a Chief Complaint for E&M Coder?
Q: What does the methodology tab show us in E&M Coder?
Q: Why is the Level of Risk the color red in E&M Coder?
Faxing
How Can I Fax Directly From SOAPware?
Growth Charts
How to use Growth Charts
Handouts
How do I add handouts to a SOAP encounter note?
How do I remove or deselect handouts in a SOAP encounter note?
Hardware and Requirements
Can I use an iPhone to access SOAPware?
Mal-ware Prevention
Q: Can I use SOAPware on a Mac or Linux?
Q: Can SOAPware Run on a Mac?
Q: How Can I Access SOAPware Outside of the Office?
Q: What kind of Internet connection do I need for remote access?
Health Maintenance
Health Maintenance - Transfer to Plan
HIPAA
Q: What is a HIPAA Business Associate Agreement?
Installation
July 2009 Workshop Q & A
June 2009 Workshop Q & A
Keyboard Commands
Keyboard commands won't save
Troubleshooting Custom Keyboard Bindings
Labs
How do I: Insert a copy of a lab into my SOAP encounter note ?
Miscellaneous
How can I communicate with other SOAPware users?
Physician Signature Requirements for Diagnostic Tests
What Macro Program works with SOAPware
October 2009 Workshop Q & A
Order Entry
How do I create and customize a document design so that I can print or fax it from the Order Manager
How do I insert an order into my SOAP encounter note
How do I remove or add Order Entry sub-items that display in the Plan field
How do I remove the sub-items shown in the Order Manager
Are there examples of orders available in the library
Prescribing
Message: At least one prescription does not have a dose or form specified
Q: When SOAPware's eRx Fax Server sends a fax to a pharmacy, what is the format?
Printing
Choose your printer for a specific report
Custom Fields in SOAP or Summary not Printing
How do I print selected handouts?
Printing Docutainer Lists
Pulled Charts
How do I customize the Location options in Pulled Charts
Remote Desktop
How can I optimize SOAPware over an RDP connection
Sales and Licensing
Q: Can I return SOAPware if I am not satisfied?
Q: Does SOAPware integrate with my Practice Management or Billing Software program and do I need any additional software to complete the integration?
Q: How can I tell what version of SOAPware I am using?
Q: How do I see my SOAPware License?
Q: How many computers can I install SOAPware on?
Q: How many office staff can use each SOAPware license?
Q: How to Download Current Providers and Licenses in SOAPware
Q: What is the annual renewal fee for SOAPware 2008?
Trouble after renewing or adding enhancements
Schedule
SHS
Security
Q: Why can I no longer access my charts?
Q: Why can I no longer sign off Documents?
Q- How can I determine how the summary appeared at any past date in time
Why do I keep getting Log In failures?
September 2009 Workshop FAQ
SMARText
Q: Is there a good way to download a large block of common meds (structured format)?
How do I add a comment or free text to a structured item ?
How do I add comments to a structured item ?
Q: How do I insert an image of a signature with SMARText?
How to Set up a SMARText CPT Item
Item Separators are not working with pick lists
Q: How can I change the wording and appearance of SMARText in my documentation?
Q: Bulk SMARText Item Type Editing
Q: How do I prep my top 10-20 SMARtext items for use?
Q: How do I update SMARText items?
Q: How Do I Use Document Designer Commands in SMARText/Docuplates?
Q: How do I use existing SMARText items as the basis for new ones?
Q: How do we retrieve the latest version of items we have downloaded?
Q: What do the icon colors mean in SMARText Manager?
Q: What is that +++++ that is in some SMARText items?
Q: What is the Related Dx field?
Q: Why do my items not update after I run the SMARText Updater?
Unable to Uncheck an Item in a Pick List
Q: Why do I get a "Connection Failed" error when attempting to update SMARText?
SOAPwareXchange
Duplicate Charts are being created with SOAPwareXChange
Insurance Company Information Doesn't Transfer from my Practice Management Software
SOAPwareXchange Integrations list
SOAPwareXchange HL7
Spirometry
Support Dept.
Task Manager
How do i reorganize my Tasks and Document lists ?
Updates
FAQ- Do We Have to Update Soapware On All Computers?
User Interface
Q: How can I utilize multiple monitors when using Remote Desktop?
How do I save Toolbars in SOAPware 2008
How to Create Desktop Shortcuts for SOAPware
Q: Do I have to memorize a bunch of shortcut codes to use SOAPware?
Q: How can a patient’s past visits be most efficiently reviewed?
Q: How do I keep docked tabs from "flying" out when I move my mouse over them?
Q: How do I Reactivate/Add Pop-up Tabs?
Q: How does one change the default SOAP encounter note?
Q: I closed a docked tab, how do I get it back?
Q: Why do/don't windows "fly out" when I move my mouse around the screen?
Q: Why doesn't my newly created chart section show up?
Vital Signs
How to change what units Vital Signs show
Page last modified
19:45, 15 Jan 2009
by
amoney
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